Returns & Exchanges
Hassle-free returns and exchanges within 30 days of purchase
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your ESTETICO luggage for any reason, you can return it within 30 days of delivery for a full refund or exchange.
Return Requirements
- Item must be unused and in original condition
- All original tags and labels must be attached
- Original packaging should be included
- Proof of purchase required
- Return request must be initiated within 30 days
Non-Returnable Items
- Items used or damaged by customer
- Items without original packaging
- Personalized or customized items
- Items purchased on sale or clearance
- Items returned after 30 days
How to Return an Item
Initiate Return Request
Contact our customer service team via email, phone, or through your account dashboard. Provide your order number and reason for return.
Receive Return Authorization
Once approved, you'll receive a Return Authorization (RA) number and return shipping label via email. This must be included with your return.
Package Your Item
Pack the item securely in its original packaging with all tags and labels attached. Include the RA number and original invoice copy.
Ship Your Return
Use the provided return shipping label and drop off at the nearest courier location. Keep the tracking number for your records.
Receive Refund or Exchange
Once we receive and inspect your return (usually 3-5 business days), we'll process your refund or ship your exchange item.
Exchange Policy
Size/Color Exchanges
You can exchange your item for a different size or color within 30 days of purchase, subject to availability.
- Exchanges are free of charge
- Price difference will be adjusted
- Original item must be unused
Exchange Process
Follow the same return process, but specify "Exchange" when initiating your request. We'll ship your new item once we receive the original.
Note: If the exchange item is more expensive, you'll need to pay the difference. If it's less expensive, we'll refund the difference.
Refund Information
Refund Processing Time
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method.
Shipping Costs
Return shipping costs depend on the reason for return:
- Defective/Damaged Items: Free return shipping
- Wrong Item Sent: Free return shipping
- Customer Preference: Return shipping charges apply
Refund Amount
You'll receive a full refund of the item price. Original shipping charges are non-refundable unless the return is due to our error.
Need Help with Returns?
Our customer service team is ready to assist you with your return or exchange